About Exchanges

Learn about what Exchange is and how you can avail it. Please read through the information below so you are prepared for a seamless handoff of your exchange product.

1.) What is Exchange?

Customers can exchange their old product (AC, Washing Machine, Water Purifier, Television etc.,) or mobiles by selecting the option "With Exchange" or "Exchange Your Old Phone/Product" option on the Product Detail page.

2.) Is the exchange offer available in all cities?

No, the exchange offer is currently available in select cities only. To check if is available at your selected address, the eligibility will be displayed while placing the order.

3.) I have chosen the option "With Exchange" and purchased then new product. What next?

a.) Once the order is placed, the new product will be shipped within stipulated EDD (Estimated Delivery Time). At the time of delivery, the delivery associate will access the quality of the used product.
b.)Before the delivery associate arrives, backup all your personal data, delete it from your used phone/tablet/laptop. Remove any memory card from the product.
c.) Remove any screen locks, iCloud locks or passwords from your exchange phone/tablet/laptop.
d.) Ensure your mobile/tablet/laptop has at least 50% charge so the delivery associate can conduct all the necessary tests without the battery running out.
e.)Before you handover the device for exchange, complete a full factory reset and reset your old device to ensure all personal data has been removed.
Note: For appliances such as, AC, Washing Machine, TV, Water Purifier, make sure these are uninstalled and ready for pickup.

Watch the video below to learn more on how to keep your product ready for exchange

For full details on how you can exchange your mobile, laptops/tablets, TVs and other appliances please check the relevant sections below.

Exchanging Mobiles

Here is how exchange works for mobiles.

1.) At the time your new product is delivered, our delivery associate will check your used phone's physical and functional condition.
2.) For a fair evaluation, connect your used phone to the internet, remove any screen guard/tempered glass and phone cover (if any) and ensure the phone battery is at least 50%.
3.) Our delivery associate will run an automated test using your Shop@BMS account on your used phone. This process can take up to 30 minutes. Please ensure you're logged into your Shop@BMS account on your used phone.
4.) Once the checks are completed:
a.) If your phone condition doesn't match as declared, you can still get a partial discount. You will need to pay the differential amount to the delivery associate.
b.) If your phone condition fails the verification, you will need to pay the exchange discount amount by Cash or Card and take delivery of your new phone. The exchange will be cancelled.

Exchanging Laptops/Tablets

Here is how exchange works for laptops/tablets.

1.) Before the delivery associate arrives, backup all your personal data and delete it from your used laptop/tablet. Remove the memory card (if any) from your laptop/tablet. Also remove any screen lock, iCloud lock or passwords.
2.) At the time of delivery of the new product, the delivery associate will assess the physical and functional condition of the used product.
3.) All the basic accessories and components for functioning of the device should also be handed over.

For TV, Refrigerator, Washing Machine and other appliances

Here is how exchange works for TVs, Washing Machines and other appliances.

1.) At the time of delivery, the delivery associate will check your used appliance's brand and model provided while placing the exchange order.
2.) Delivery associate might switch on the appliance by using appliance's power cable to check the working condition.
3.) Delivery associate will also check for major physical damage, spots/lines on TV screen, or signs of heavy rusting in refrigerators/washing machines/water heaters/microwaves/ACs.
4.) All the basic accessories and components for functioning of the device should also be handed over.